OTC Learning Solutions Inc. is a strategic alliance of partners offering blended learning solutions for sales, customer service, and leadership professionals through skill accountability, assessments, training, coaching guides, and e-learning MAPs (Managed Accountability Plans). Visit: www.otclearning.com. Contact them for a free needs assessment and e-learning MAP accountability demo: lorna@lornariley.com 

For information about the Baldrige Award for Performance Excellence

www.baldrige.nist.gov

For information about the Califormia Awards for Performance Excellence (CAPE)

www.calexcellence.org